Refund policy
Last updated: August 29, 2026
30-DAY RETURNS ON ELIGIBLE UNUSED ITEMS
We want you to feel confident ordering from labbitlab. You may request a return within 30 days of delivery. Only eligible items that are unused, unwashed, unmodified, uncontaminated, and in their original condition and packaging may be returned. All parts, labels, and documentation must be included, together with proof of purchase.
HOW TO REQUEST A RETURN
1. Submit a return request within 30 days of delivery through your customer account at https://account.labbitlab.com or email labbitlab@outlook.com.
2. Include your order number, product name, and reason for the return. For damaged, defective, missing, or incorrect items, include clear photos of the item, packaging, and shipping label.
3. labbitlab will review the request within 2 business days and confirm whether the item is eligible.
4. If approved, we will provide return authorization and the return address privately. Do not send a return before receiving these instructions.
5. After the item arrives, we will inspect its condition.
6. If the return passes inspection, we will process the refund to the original payment method within 2 business days.
RETURN ELIGIBILITY
Items must be unused and kept in their original condition. Laboratory products cannot be returned after they have been used, contaminated, cleaned, washed, sterilized, autoclaved, exposed to biological or chemical materials, or otherwise altered.
The following items are not eligible for return:
• Used, contaminated, cleaned, washed, sterilized, autoclaved, or altered laboratory products
• Opened consumables or items with broken hygiene or tamper seals
• Custom, personalized, clearance, or final-sale items where identified before purchase
• Gift cards
This does not limit your rights when an item arrives damaged, defective, missing, or incorrect.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Inspect your order after delivery. Contact us promptly if an item is damaged, defective, missing, or different from what you ordered. After review, labbitlab may arrange a replacement, refund, or another appropriate resolution at no additional cost to you.
RETURN SHIPPING
For approved returns unrelated to a defect, damage, or labbitlab error, the customer is responsible for return shipping costs. Original shipping charges are normally non-refundable.
If the return is caused by a damaged, defective, missing, or incorrect item, labbitlab will cover reasonable return shipping costs or provide other instructions.
Use a tracked shipping service. labbitlab is not responsible for a return shipment that is lost or damaged before it reaches us.
REFUNDS
Approved refunds are issued only to the original payment method. Return refunds are not converted into store credit.
labbitlab will process the refund within 2 business days after the returned item has passed inspection. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund.
Shipping charges, duties, brokerage fees, and other third-party charges are not refundable unless the return resulted from our error or applicable law requires otherwise.
STORE CREDIT
Store credit is separate from return refunds. It may be issued for customer-service compensation or loyalty rewards, is linked to the customer account, has no cash value, and cannot be exchanged for cash. Any store credit issued will be recorded with the reason, related order number where applicable, amount, and issuer.
ORDER CANCELLATIONS AND ADDRESS CHANGES
Contact us as soon as possible if you need to cancel an order or change the shipping address. We cannot guarantee changes after an order enters fulfillment or ships. Customers are responsible for additional shipping costs caused by an incorrect or incomplete address submitted at checkout, except where prohibited by law.
CONTACT
To start a return or ask a question, use your customer account at https://account.labbitlab.com or email labbitlab@outlook.com.
The return address is provided privately only after a return request is approved. Returns sent without prior authorization may not be accepted.
Nothing in this policy limits rights or remedies available under applicable consumer-protection law.