Returns & Exchanges

30-Day Returns on Eligible Items

You may request a return within 30 days of delivery if an item is not suitable for your needs or you are not satisfied with how it works.

Eligible items may be unused or may have been briefly evaluated, provided they show no visible signs of use and are not contaminated, damaged, altered, cleaned, sterilized or autoclaved. Original packaging is not required.

Start a return: Email labbitlab@outlook.com. Please do not send an item back before receiving approval and return instructions.

How the return process works

Submit your request within 30 days of delivery.
Provide your order number, product name and reason for return. For damaged, defective, missing or incorrect items, attach clear photos of the item, packaging and shipping label.
labbitlab will review the request and reply within 2 business days.
If approved, we will email the return instructions and return address privately.
After the item arrives, we will inspect its condition.
If the return is approved after inspection, we will process the refund to the original payment method within 2 business days.

Return eligibility

Items may be returned because they are not suitable or did not work as expected, provided they meet the condition requirements below.
Original packaging is not required.
Items must show no visible wear or damage and must be complete enough for inspection.
Products exposed to biological materials, chemicals or other contaminants are not eligible for return.
Products that have been cleaned, washed, sterilized, autoclaved, modified or damaged are not eligible for return.
Gift cards, personalized items and products marked clearance or final sale are not eligible unless required by law.

Damaged, defective or incorrect items

If an item arrives damaged, defective, missing or incorrect, contact us promptly and include photos. When the issue is caused by a product defect, shipping damage or a labbitlab error, labbitlab will cover reasonable return shipping costs or provide another appropriate resolution.

Return shipping

For approved returns that are not related to a defect, damage or labbitlab error, the customer is responsible for return shipping costs. Original shipping charges are normally non-refundable. If labbitlab sent the wrong item or the item is damaged or defective, the original shipping charge may also be refunded where appropriate.

Refunds

Approved return refunds are issued to the original payment method. Return refunds are not converted into store credit. Processing by your bank or payment provider may take additional time after labbitlab submits the refund.